Privacy Policy
Last updated: 30 August 2026
Last updated: 30 August 2026
WAV Solutions Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, make an enquiry or work with WAV Solutions.
WAV Solutions Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, make an enquiry or work with WAV Solutions.
1. Who We Are
WAV Solutions Ltd is the data controller responsible for the personal information described in this policy.
WAV Solutions Ltd
Company Registration Number: 16645636
VAT Number: 499 9273 07
7 Basepoint Business Centre
Rivermead Drive
Swindon
SN5 7EX
United Kingdom
Email: contact@wavsolutions.co.uk
Telephone: 07359 390 063
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
WAV Solutions Ltd is the data controller responsible for the personal information described in this policy.
WAV Solutions Ltd
Company Registration Number: 16645636
VAT Number: 499 9273 07
7 Basepoint Business Centre
Rivermead Drive
Swindon
SN5 7EX
United Kingdom
Email: contact@wavsolutions.co.uk
Telephone: 07359 390 063
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
2. Information We May Collect
Depending on how you interact with WAV Solutions, we may collect:
Contact information
This may include:
your name
company name
job title
email address
telephone number
business address
Enquiry and project information
When you contact us about a potential or existing project, we may collect information such as:
project location
project requirements
installation requirements
equipment or system information
project dates or timescales
specifications, drawings or equipment schedules
correspondence relating to the project
Quotation, contractual and financial information
If you engage WAV Solutions to carry out work, we may process information necessary to prepare quotations, manage the project, issue invoices and maintain business records.
This may include contact details, billing information, purchase order information and records of work undertaken.
We do not normally collect or store payment card details through this website.
Website information
When you use our website, certain technical information may be collected automatically, including:
IP address
browser type
device type
pages visited
referring website
time spent on the website
interactions with website features
approximate geographic information derived from your IP address
Some of this information is collected through cookies and similar technologies.
Please see our Cookie Policy for further information.
Depending on how you interact with WAV Solutions, we may collect:
Contact information
This may include:
your name
company name
job title
email address
telephone number
business address
Enquiry and project information
When you contact us about a potential or existing project, we may collect information such as:
project location
project requirements
installation requirements
equipment or system information
project dates or timescales
specifications, drawings or equipment schedules
correspondence relating to the project
Quotation, contractual and financial information
If you engage WAV Solutions to carry out work, we may process information necessary to prepare quotations, manage the project, issue invoices and maintain business records.
This may include contact details, billing information, purchase order information and records of work undertaken.
We do not normally collect or store payment card details through this website.
Website information
When you use our website, certain technical information may be collected automatically, including:
IP address
browser type
device type
pages visited
referring website
time spent on the website
interactions with website features
approximate geographic information derived from your IP address
Some of this information is collected through cookies and similar technologies.
Please see our Cookie Policy for further information.
3. How We Collect Personal Information
We may collect information:
when you submit a website contact or enquiry form
when you contact us by email or telephone
when you request a quotation
when you engage WAV Solutions for a project
when you provide project documentation or specifications
during the delivery of AV or LED engineering work
through website analytics and cookies, where permitted
from an AV integrator, contractor, consultant or other organisation involved in a project with you
through normal business correspondence
Where we receive your information from another organisation involved in a project, we will only use it where reasonably necessary for delivering or discussing that project.
We may collect information:
when you submit a website contact or enquiry form
when you contact us by email or telephone
when you request a quotation
when you engage WAV Solutions for a project
when you provide project documentation or specifications
during the delivery of AV or LED engineering work
through website analytics and cookies, where permitted
from an AV integrator, contractor, consultant or other organisation involved in a project with you
through normal business correspondence
Where we receive your information from another organisation involved in a project, we will only use it where reasonably necessary for delivering or discussing that project.
4. How We Use Your Information
We may use personal information to:
Respond to enquiries
To respond to questions, project enquiries and requests for information.
Prepare quotations and proposals
To understand your requirements, assess engineering resource and prepare quotations or project proposals.
Deliver AV and LED projects
To organise engineers, coordinate project delivery, communicate with project contacts and provide installation, maintenance or engineering services.
Manage our customer and supplier relationships
To maintain records of communications, projects and commercial relationships.
Provide technical support
To investigate faults, arrange maintenance, respond to technical requests and manage ongoing support.
Manage our business
To maintain accounting, invoicing, tax, insurance and other legally required business records.
Improve our website
To understand how visitors use the WAV Solutions website and improve its content, usability and performance.
Measure marketing performance
Where you have permitted the relevant cookies, we may use analytics or marketing technologies to understand how visitors found our website and whether website activity results in enquiries.
We may use personal information to:
Respond to enquiries
To respond to questions, project enquiries and requests for information.
Prepare quotations and proposals
To understand your requirements, assess engineering resource and prepare quotations or project proposals.
Deliver AV and LED projects
To organise engineers, coordinate project delivery, communicate with project contacts and provide installation, maintenance or engineering services.
Manage our customer and supplier relationships
To maintain records of communications, projects and commercial relationships.
Provide technical support
To investigate faults, arrange maintenance, respond to technical requests and manage ongoing support.
Manage our business
To maintain accounting, invoicing, tax, insurance and other legally required business records.
Improve our website
To understand how visitors use the WAV Solutions website and improve its content, usability and performance.
Measure marketing performance
Where you have permitted the relevant cookies, we may use analytics or marketing technologies to understand how visitors found our website and whether website activity results in enquiries.
5. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the circumstances, WAV Solutions may rely on:
Contract
We may process information where this is necessary to take steps before entering into a contract or to fulfil an agreement with you.
For example, preparing a quotation or delivering an agreed AV installation.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights.
These interests may include:
responding to business enquiries
managing relationships with customers, integrators and contractors
maintaining records of previous projects
improving our services
protecting our business
operating and improving our website
communicating with existing business contacts where reasonably expected
Where WAV relies on legitimate interests, we consider whether the processing is necessary, proportionate and reasonably expected. The ICO requires organisations relying on legitimate interests to identify and explain those interests.
Legal Obligation
We may process and retain information where required to comply with accounting, tax, regulatory or other legal obligations.
Consent
Where consent is required — for example, certain website analytics or marketing technologies — we will ask for your permission.
You may withdraw consent at any time.
Consent must involve genuine choice and positive action, and withdrawal must be possible.
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the circumstances, WAV Solutions may rely on:
Contract
We may process information where this is necessary to take steps before entering into a contract or to fulfil an agreement with you.
For example, preparing a quotation or delivering an agreed AV installation.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights.
These interests may include:
responding to business enquiries
managing relationships with customers, integrators and contractors
maintaining records of previous projects
improving our services
protecting our business
operating and improving our website
communicating with existing business contacts where reasonably expected
Where WAV relies on legitimate interests, we consider whether the processing is necessary, proportionate and reasonably expected. The ICO requires organisations relying on legitimate interests to identify and explain those interests.
Legal Obligation
We may process and retain information where required to comply with accounting, tax, regulatory or other legal obligations.
Consent
Where consent is required — for example, certain website analytics or marketing technologies — we will ask for your permission.
You may withdraw consent at any time.
Consent must involve genuine choice and positive action, and withdrawal must be possible.
6. Cookies, Analytics and Website Tracking
Our website uses cookies and similar technologies to operate correctly and help us understand how visitors use the website.
WAV Solutions currently uses:
Google Tag Manager
Google Tag Manager is used to manage and deploy website measurement technologies. Google Tag Manager itself is primarily a tag-management system and may be used to control when other website technologies are loaded.
Google Analytics 4 (GA4)
Google Analytics helps us understand how visitors interact with the WAV Solutions website. This may include information such as pages viewed, approximate location, device and browser type, referral source and interactions with website content.
We use this information to understand website performance, improve user experience and identify which content is most useful to visitors.
Framer Analytics
Our website is built using Framer. We use Framer Analytics to understand general website traffic and usage, including page visits and website performance.
Where consent is required for analytics technologies, these technologies will be used in accordance with the choices you make through our cookie consent controls.
You can review or change your cookie preferences using the cookie settings available on the website.
For more information about the cookies and technologies used on this website, please see our Cookie Policy.
Our website uses cookies and similar technologies to operate correctly and help us understand how visitors use the website.
WAV Solutions currently uses:
Google Tag Manager
Google Tag Manager is used to manage and deploy website measurement technologies. Google Tag Manager itself is primarily a tag-management system and may be used to control when other website technologies are loaded.
Google Analytics 4 (GA4)
Google Analytics helps us understand how visitors interact with the WAV Solutions website. This may include information such as pages viewed, approximate location, device and browser type, referral source and interactions with website content.
We use this information to understand website performance, improve user experience and identify which content is most useful to visitors.
Framer Analytics
Our website is built using Framer. We use Framer Analytics to understand general website traffic and usage, including page visits and website performance.
Where consent is required for analytics technologies, these technologies will be used in accordance with the choices you make through our cookie consent controls.
You can review or change your cookie preferences using the cookie settings available on the website.
For more information about the cookies and technologies used on this website, please see our Cookie Policy.
7. Contact Forms
When you submit a form through the WAV Solutions website, we use the information you provide to respond to your enquiry and manage any subsequent project discussion.
Form information may include your:
name
company
email address
telephone number
project details
location
message or requirements
Please do not include sensitive personal information in website enquiry forms unless it is genuinely necessary.
When you submit a form through the WAV Solutions website, we use the information you provide to respond to your enquiry and manage any subsequent project discussion.
Form information may include your:
name
company
email address
telephone number
project details
location
message or requirements
Please do not include sensitive personal information in website enquiry forms unless it is genuinely necessary.
8. Project Photography and Images
WAV Solutions may photograph AV and LED installations for project documentation, quality records and portfolio purposes.
Where project imagery is prepared for publication, we take reasonable steps to remove or obscure information that could unnecessarily identify a client, project or location. This may include removing or altering:
company logos
branding
signage
addresses
project names
identifiable documents
other location-specific information
Images may also be cropped or digitally edited to protect project confidentiality.
Where photographs contain identifiable individuals, we will take reasonable steps to avoid publishing those individuals without an appropriate lawful basis or permission.
Separate terms relating to WAV Solutions' use of anonymised project imagery for portfolio and marketing purposes are set out in our Terms of Business.
Any NDA, confidentiality agreement or client-specific photography restriction will take precedence.
WAV Solutions may photograph AV and LED installations for project documentation, quality records and portfolio purposes.
Where project imagery is prepared for publication, we take reasonable steps to remove or obscure information that could unnecessarily identify a client, project or location. This may include removing or altering:
company logos
branding
signage
addresses
project names
identifiable documents
other location-specific information
Images may also be cropped or digitally edited to protect project confidentiality.
Where photographs contain identifiable individuals, we will take reasonable steps to avoid publishing those individuals without an appropriate lawful basis or permission.
Separate terms relating to WAV Solutions' use of anonymised project imagery for portfolio and marketing purposes are set out in our Terms of Business.
Any NDA, confidentiality agreement or client-specific photography restriction will take precedence.
9. Who We May Share Information With
We do not sell personal information.
Where necessary, we may share personal information with trusted organisations that help us operate our business, manage our website or deliver projects, including:
accountants and professional advisers
website, hosting and analytics providers, including Framer and Google where applicable
IT and communications providers
AV integrators and contractors
subcontract engineers
suppliers
project consultants
insurers
legal advisers
regulatory, tax or government authorities where legally required
We only share personal information where there is a legitimate business or legal reason to do so.
Where third parties process personal information on our behalf, we expect them to handle it appropriately, securely and in accordance with applicable data protection requirements.
We do not sell personal information.
Where necessary, we may share personal information with trusted organisations that help us operate our business, manage our website or deliver projects, including:
accountants and professional advisers
website, hosting and analytics providers, including Framer and Google where applicable
IT and communications providers
AV integrators and contractors
subcontract engineers
suppliers
project consultants
insurers
legal advisers
regulatory, tax or government authorities where legally required
We only share personal information where there is a legitimate business or legal reason to do so.
Where third parties process personal information on our behalf, we expect them to handle it appropriately, securely and in accordance with applicable data protection requirements.
10. International Data Transfers
Some technology providers used to operate our website or business may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection law.
Some technology providers used to operate our website or business may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection law.
11. How Long We Keep Information
We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.
Retention will depend on the type of information and our relationship with you.
For example:
General enquiries
Information relating to an enquiry that does not become a project may normally be retained for up to 24 months following the last meaningful communication, unless there is a legitimate reason to retain it for longer.
Customer and project records
Information relating to completed or ongoing projects may be retained for longer where needed for:
future support
project history
warranties
dispute resolution
insurance
legal obligations
Accounting and contractual records
Certain financial, contractual and business records may normally be retained for up to six years or longer where legally required.
Information that is no longer required will be securely deleted, anonymised or otherwise disposed of.
We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.
Retention will depend on the type of information and our relationship with you.
For example:
General enquiries
Information relating to an enquiry that does not become a project may normally be retained for up to 24 months following the last meaningful communication, unless there is a legitimate reason to retain it for longer.
Customer and project records
Information relating to completed or ongoing projects may be retained for longer where needed for:
future support
project history
warranties
dispute resolution
insurance
legal obligations
Accounting and contractual records
Certain financial, contractual and business records may normally be retained for up to six years or longer where legally required.
Information that is no longer required will be securely deleted, anonymised or otherwise disposed of.
12. How We Protect Personal Information
We take reasonable technical and organisational measures to protect information against:
unauthorised access
accidental loss
misuse
alteration
disclosure
destruction
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
We take reasonable technical and organisational measures to protect information against:
unauthorised access
accidental loss
misuse
alteration
disclosure
destruction
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
13. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
ask us for a copy of personal information we hold about you
ask us to correct inaccurate information
ask us to delete information
ask us to restrict how information is used
object to certain processing
ask for certain information to be transferred to you or another organisation
withdraw consent where processing is based on consent
Some rights are subject to legal conditions or exemptions.
To exercise your rights, contact:
We may need to verify your identity before completing a request.
Depending on the circumstances, you may have the right to:
ask us for a copy of personal information we hold about you
ask us to correct inaccurate information
ask us to delete information
ask us to restrict how information is used
object to certain processing
ask for certain information to be transferred to you or another organisation
withdraw consent where processing is based on consent
Some rights are subject to legal conditions or exemptions.
To exercise your rights, contact:
We may need to verify your identity before completing a request.
14. Complaints
If you have concerns about how WAV Solutions uses your personal information, please contact us first so we can investigate the matter.
You also have the right to complain to the UK supervisory authority:
Information Commissioner's Office (ICO)
If you have concerns about how WAV Solutions uses your personal information, please contact us first so we can investigate the matter.
You also have the right to complain to the UK supervisory authority:
Information Commissioner's Office (ICO)
15. Third-Party Websites
Our website may contain links to websites operated by other organisations.
WAV Solutions is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy information provided by those organisations before submitting personal information.
Our website may contain links to websites operated by other organisations.
WAV Solutions is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy information provided by those organisations before submitting personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.
The latest version will always be published on this page with the date of the most recent update.
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.
The latest version will always be published on this page with the date of the most recent update.
17. Contact Us
For questions about this policy or the personal information WAV Solutions holds about you, contact:
WAV Solutions Ltd
7 Basepoint Business Centre
Rivermead Drive
Swindon
SN5 7EX
United Kingdom
Email: contact@wavsolutions.co.uk
Telephone: 07359 390 063
Company Registration Number: 16645636
VAT Number: 499 9273 07
For questions about this policy or the personal information WAV Solutions holds about you, contact:
WAV Solutions Ltd
7 Basepoint Business Centre
Rivermead Drive
Swindon
SN5 7EX
United Kingdom
Email: contact@wavsolutions.co.uk
Telephone: 07359 390 063
Company Registration Number: 16645636
VAT Number: 499 9273 07
Office Address
WAV Solutions Ltd
7 Basepoint Business Centre,
Rivermead Dr,
Swindon,
SN5 7EX
07359 390 063
contact@wavsolutions.co.uk
© 2025 WAV Solutions Ltd. Registered in England and Wales, No. 16645636. Liability Insurance up to £10m.
Office Address
WAV Solutions Ltd
7 Basepoint Business Centre,
Rivermead Dr,
Swindon,
SN5 7EX
07359 390 063
contact@wavsolutions.co.uk
© 2025 WAV Solutions Ltd. Registered in England and Wales, No. 16645636. Liability Insurance up to £10m.
Office Address
WAV Solutions Ltd
7 Basepoint Business Centre,
Rivermead Dr,
Swindon,
SN5 7EX
07359 390 063
contact@wavsolutions.co.uk
© 2025 WAV Solutions Ltd. Registered in England and Wales, No. 16645636. Liability Insurance up to £10m.